Privacy Policy

How Red Oak Hearing collects, uses, and protects your information.

Last updated: April 2026

1. Introduction

Red Oak Hearing ("we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and mailing address when you contact us, book an appointment, or submit a form.
  • Health Information: Audiological records, hearing test results, and hearing aid fitting details necessary to provide our services.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.

3. How We Use Your Information

We use your information to:

  • Provide and manage hearing care services
  • Schedule and confirm appointments
  • Communicate with you about your care
  • Process insurance and third-party billing
  • Improve our website and services
  • Comply with legal and regulatory obligations

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Third-party insurance providers and government programs (NIHB, DVA, EIA, IFH) for billing purposes
  • Hearing aid manufacturers when required for warranty or repair services
  • Service providers who assist in operating our website and business, subject to confidentiality agreements
  • Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal requirements
  • Withdraw consent for certain uses of your information

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Red Oak Hearing
Email: info@redoakhearing.ca
Phone: (204) 292-2731